We really want everyone to feel happy with their purchase. In the exceptional cases where you need to return your item, you can do this within 14 days of receiving your item/s. (According to European laws you can return one or more items within 14 days from when you receive the goods).
Please email customer service at [email protected] to obtain the return authorisation. After receiving the confirmation, kindly place the item(s) securely in its original packaging and prepare the package to be shipped to our warehouse.


In the unlikely event your item is damaged or defective, please email customer service at [email protected] to arrange a refund or exchange. If we have tailored to you your item under your personal request, this item is non refundable.


After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least two (2) days from the receipt of your item to process your return. Refunds may take 3-7 billing cycles to appear on your bank statement, depending on your bank. We will notify you by email when your return has been processed.

Return Address

You can ship back your returns to the following address:

One Six
Alperton Lane, 1st Floor, Sage Brent
London HA0 1DX

If you are a consumer this legal notice does not affect your statutory rights which you have under law which cannot be excluded or limited. If you want to know what these rights are you should contact your local citizens’ advice bureau.

Didn’t find what you were looking for?

Our experts are ready to help you solve your doubts or issues. You can call us at +44 2039357163 Monday to Friday, 10:00 to 16:00 or you can send us a message through the form below.

fill out the form for any questions

Please get in touch with any questions you may have. We are here to help.
Please use the email address associated with your original purchase

Items to Return

Item 1

Refund Details

We will issue your refund when we receive your return. We recommend that you use insured or tracked shipping.